Products purchased from v-360 internet services may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by v-360 internet services in accordance with the terms and conditions of the applicable product or service agreement (see here).
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with v-360 internet services customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Annual Plans – Within 7 days of the date of the transaction.
Monthly Plans* – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
If support and security Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 24 hours of the date of the transaction).